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Kea Labs Recommendations Privacy Policy

Kea Labs Search "the App” provides in-store Search, "the Service", to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
  • View general shop information.
  • View store products and collections. This permission is required to synchronise product and collection data between shopify and the App for searching features.
  • View store orders. This is required for analytics.
  • View Store theme settings.
  • View and update script tags on storefront. This permission allows us to insert search script on the store page to enable search functionality.
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: order information, customer id, customer email, search queries, product clicks. This information is further used to improve machine learning models used in search relevance.
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your, browser type and date/time stamps.
How Do We Use Your Personal Information?
We use the personal information we collect from you in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.
Kea Labs may contact you by email or other means. For example, Kea Labs may send you promotional emails relating to Kea Labs or other third parties Kea Labs feels you would be interested in, or communicate with you about your use of the Kea Labs website. Kea Labs may also use technology to alert us via a confirmation email when you open an email from us. You can modify your email notification preferences by clicking the appropriate link included in the footer of email notifications. If you do not want to receive email from Kea Labs, please opt out of receiving emails at the bottom of any Kea Labs emails.
Sharing Your Personal Information
We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other third parties or companies (other than to specific Shopify merchants you are interacting with, or to third-party apps or service providers being used by the merchants you are interacting with) for the marketing of their own products or services.
Still, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, a search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
We receive the store data information from Shopify platform through Shopify API and Shopify Hooks.
Data Retention
Our retention practices are: for the store owner, data is stored in the App database and is stored as long as the store owner continues using the App; when the store owner uninstalls the App, the data is deleted within the 12 months.
For order hook, all personal data is deleted as soon as the app receives the order hooks; no personal data is retained for this kind of information.
For application logs, data is collected for application analyzing, monitoring and security purposes, and is kept for 12 months.
Tracking information from a Store page is stored anonymously and kept for 12 months.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@kealabs.com or by mail using the details provided below:
Kea Labs OÜ (Company registration no. 14697238)
Narva mnt 5, 10117 Tallinn, Estonia